Frequently Asked Questions
Everything you need to know about your Pro:Direct Sport order.
How long does delivery take for personalized items?
Personalized items, such as boots with embroidery or printed jerseys, typically require an additional 3-5 working days for processing before they are dispatched via your chosen shipping method.
What is your return policy for sports equipment?
You can return most items within 28 days of receipt, provided they are in their original packaging and unused condition. Please note that personalized items cannot be returned unless they have a manufacturing fault.
Can I track my international order?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your delivery's progress.
Are the products sold on Pro:Direct Sport authentic?
We are an authorized retailer for all the brands we carry, including Nike, adidas, Puma, and Under Armour. All products are 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Klarna for flexible payment scheduling.
How do I know which size to buy?
Each product page features a specific 'Size Guide' to help you find the perfect fit. Since sizing can vary between brands like Nike and adidas, we recommend checking the measurements provided before purchasing.